Privacy Policy

Protecting your private information is a priority for Deserved Family Care, LLC (“Deserved Family Care,” “we,” “us,” or “our”). This Privacy Policy describes how we collect, use, protect, and disclose information obtained through our website, communications, and services.

We do not collect personal information from you unless you voluntarily provide it to us or it is otherwise necessary for us to provide services, employ or contract with you, respond to your inquiries, or meet our legal and regulatory obligations.

Depending on your relationship with Deserved Family Care, information we collect may include your name, contact information, employment information, service-related information, and other information necessary to provide or coordinate services.

We use personal information only for legitimate business, employment, care coordination, administrative, regulatory, and service-related purposes.

Deserved Family Care takes reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, use, alteration, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Protected Health Information

In providing services, Deserved Family Care may receive, create, maintain, or transmit information relating to an individual's health, disability, services, or support needs.

When information is considered Protected Health Information (“PHI”) under applicable law, Deserved Family Care handles that information in accordance with applicable federal and Pennsylvania privacy requirements, including the Health Insurance Portability and Accountability Act (“HIPAA”), when applicable.

Additional rights and information regarding PHI may be described in Deserved Family Care's Notice of Privacy Practices.

Sharing Information with Third Parties

Deserved Family Care does not sell, rent, or lease personal information or customer lists to third parties for marketing purposes.

We may share personal information with service providers, contractors, government agencies, supports coordinators, healthcare or service professionals, payroll or administrative vendors, and other parties when necessary to provide services, operate our organization, comply with applicable requirements, or when authorized by the individual or their representative.

We may also disclose information when required or permitted by law, including when reasonably necessary to:

Comply with a law, regulation, court order, subpoena, government request, or other legal process;
Comply with Medicaid, Pennsylvania Office of Developmental Programs (“ODP”), Department of Human Services, or other regulatory requirements;
Protect the rights, property, or safety of Deserved Family Care, the individuals we support, our employees, or others;
Prevent or respond to suspected fraud, abuse, neglect, exploitation, security incidents, or other unlawful activity; or
Respond to an emergency or other circumstance in which disclosure is permitted or required by law.

We require vendors and service providers that receive confidential information to protect that information as required by applicable law and contractual obligations.

Automatically Collected Information

When you visit our website, certain information about your device and use of the website may be collected automatically. This information may include your:

IP address;
Browser type;
Device information;
Domain name;
Access times;
Referring website; and
Pages or features accessed.

This information may be used to operate and maintain our website, improve our services, maintain security, diagnose technical issues, and understand general website usage.

Our website may also use cookies or similar technologies.

Email Communications

Deserved Family Care may communicate with you by email regarding services, employment, onboarding, administrative matters, support, or other matters related to your relationship with us.

Certain email systems may provide information regarding whether an email was delivered, opened, or whether a link within an email was accessed.

Because ordinary email may not always be secure, sensitive health or service information should be communicated using approved secure communication methods when appropriate.

SMS Privacy Policy

If you provide your mobile phone number, Deserved Family Care may use it to communicate with you regarding services, employment, scheduling, onboarding, client support, operational matters, or other communications related to your relationship with us.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

SMS Terms and Conditions

By providing your mobile phone number and opting in to receive text messages, you consent to receive SMS messages from Deserved Family Care, LLC related to services, employment, scheduling, onboarding, client support, and other operational communications.

Message Frequency: Message frequency may vary.

Message and Data Rates: Standard message and data rates imposed by your mobile carrier may apply.

Opting Out: Reply STOP to unsubscribe from SMS communications. You may receive a confirmation message after opting out.

Help and Support: Reply HELP for assistance or contact us at 412-212-7607 or main@deserved.care.

Consent to receive SMS messages is not a condition of purchasing goods or services.

Requests Regarding Personal Information

You may contact Deserved Family Care to request information about personal information we maintain about you or to request that inaccurate information be corrected.

Depending on the type of information involved and applicable law, you may also have rights relating to access, amendment, restriction, or other uses and disclosures of your information.

We will evaluate privacy requests in accordance with applicable federal and Pennsylvania law.

Deserved Family Care may be required to retain certain information and therefore may not be able to honor a request to delete information when retention is necessary to:

Provide services or complete a transaction you requested;
Perform or administer a contract or employment relationship;
Maintain required service, billing, payroll, personnel, Medicaid, or regulatory records;
Comply with Pennsylvania ODP or Department of Human Services requirements;
Comply with federal or state record-retention requirements;
Detect, investigate, or respond to fraud, abuse, security incidents, or unlawful activity;
Establish, exercise, or defend legal claims;
Protect the safety or rights of individuals or others; or
Comply with another legal obligation.

Where deletion is legally permitted and appropriate, Deserved Family Care will take reasonable steps to honor the request.

Changes to This Privacy Policy

Deserved Family Care may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. The most current version will be posted on our website.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Deserved Family Care, LLC

Email: main@deserved.care
Phone: 412-212-7607

Effective Date: October 1, 2026